🛡️ Warranty Policy

1. The Rigg Up Gear Advantage

As the dedicated distributor for Target One in Africa, we offer a level of support that is unmatched. We maintain a direct line of communication with the brand’s owner and designer, ensuring that any technical issues or product feedback are addressed with expert authority and precision. While Target One products are engineered using the highest quality materials, our partnership ensures that if an issue does arise, it will be resolved timeously and professionally.

2. Warranty Period

All products purchased through Rigg Up Gear are covered by a 1-year limited warranty from the date of purchase.

3. What is Covered

This warranty covers any manufacturing defects in materials or workmanship. Under this policy, Rigg Up Gear will, at our discretion:

  • Repair the defective part or product.

  • Replace the part or product with a new or refurbished equivalent.

4. Conditions for Coverage

To qualify for warranty support, the following conditions must be met:

  • Authorized Purchase: This warranty applies only to original products purchased directly from Rigg Up Gear or one of our authorized resellers.

  • Verification:

    • If you purchased directly from us, you must provide your Rigg Up Gear order number.

    • If you purchased through an authorized reseller, please contact the reseller directly to initiate the process.

  • Normal Use: The product must have been used only for its intended purpose and under normal conditions.

5. What is Not Covered (Exclusions)

This warranty does not cover:

  • Damage resulting from improper installation, misuse, or abuse.

  • Normal wear and tear expected from regular use.

  • Unauthorized modifications, alterations, or repairs.

  • Damage caused by accidents, neglect, or environmental factors.

  • Consumable parts that are designed to diminish over time.

6. Warranty Claim Process

If you believe your gear has a defect, please follow these steps:

  1. Contact Us: Email hi@riggup.co.za with your order number and a detailed description of the issue.

  2. Provide Evidence: Include clear photos or videos showing the defect to help us expedite the assessment with the manufacturer.

  3. Evaluation: Once we receive the information, we will consult with the design team to determine the best course of action.

  4. Shipping: For approved warranty claims, the customer is responsible for shipping the item to our facility. Rigg Up Gear will cover the cost of shipping the repaired or replacement item back to you within South Africa.